Support

Check permissions first. On the tablet: Settings → Apps → Browser → Permissions → allow Microphone. If that doesn't work, restart the browser or reboot the tablet. For USB microphones, try plugging into a different port.

For security, QR codes auto-expire after a period of time. On the store dashboard (/store), press Generate new code to issue a fresh one. Tablets that are already connected are not affected.

Check internet speed first. The service status page (/status) shows real-time health of the server, Deepgram, and Google Translate. If WiFi signal is weak, consider moving the router closer to the counter.

Keep the microphone within 30 cm of the staff member's mouth. In environments with loud background music, exhaust fans, or refrigerators, a directional or headset-style microphone helps. Register industry-specific terms in the admin glossary ahead of time to improve recognition.

Yes. Create multiple counters and each register operates simultaneously. Each plan has a different concurrent-counter limit (Starter 3, Pro 10, Enterprise unlimited). See the pricing page for details.

Tap the customer-language button and the translation direction switches instantly. Supported languages: Japanese, Korean, English, Chinese (Simp./Trad.), Thai, Vietnamese, Filipino, Indonesian, Spanish, Hindi, Russian, Malay.

After a Stripe payment, view them at Billing history. PDF download and email resend are both available.

Log in as store owner → Billing. You can change or cancel anytime. Cancellations during a billing cycle take effect on the next billing date.

Data deletion is irreversible, so please request it directly from your representative (contact below). After a 7-day grace period, it is removed from the DB and all backups.