서희 SeoHee
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Terms of Service

Effective Date: 2026-04-09

1. Service Overview

SeoHee ("the Service") provides real-time voice translation for retail stores and hospitality businesses. The Service converts spoken language to text (STT), translates it, and displays the result on connected devices.

2. Account Registration

By creating an account, you agree to provide accurate information including a valid email address. You are responsible for maintaining the security of your account credentials. Each store account is bound to a single business entity.

3. Free Trial

New accounts receive a 30-day free trial of the selected plan. After the trial period, the account will be downgraded to the Free plan unless a paid subscription is activated. No credit card is required for the Free plan.

4. Subscription and Payment

  • Paid subscriptions are billed monthly via Stripe.
  • You may cancel your subscription at any time through the billing portal.
  • Cancellation takes effect at the end of the current billing cycle.
  • Refunds are not provided for partial months.

5. Usage Limits

Each plan includes a monthly character translation limit. When the limit is reached, translation services will be paused until the next billing cycle or plan upgrade. Character counts are calculated based on source text length.

6. Data Processing

  • Voice audio is processed in real-time by Deepgram (STT provider) and is not stored after transcription.
  • Translated text is retained for 90 days for analytics purposes, then anonymized.
  • Translation data may be processed by third-party APIs: Google Translate, DeepL, and Anthropic Claude.

7. Prohibited Use

  • Reverse-engineering or scraping the translation API.
  • Reselling translation services without a reseller agreement.
  • Using the Service for any illegal activity.

8. Limitation of Liability

The Service is provided "as is." SeoHee is not liable for translation errors, service interruptions, or any damages arising from the use of the Service. Translation accuracy depends on audio quality and environmental conditions.

9. Termination

We reserve the right to suspend or terminate accounts that violate these terms. Upon termination, all stored data will be deleted within 30 days.

10. Changes to Terms

We may update these terms with 30 days' notice via email. Continued use of the Service after the notice period constitutes acceptance of the updated terms.

Contact

Questions about these terms: [email protected]

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